Multichannel Retail Advice

The best place for the latest retail news, stories, tips, and trends.

Pop-Up Shops: Beyond the Basics to Help Temporary Stores Thrive

Written by Nicole Leinbach Reyhle on 12 April 2017

The term “pop-up” isn’t new to retail, yet how pop-up storefronts have evolved over the years continues to introduce new ways to excel at them. Identifying the right location, positioning a pop-up near like-minded yet non-competitive businesses and marketing your pop-up to your target audience are all key components to achieving pop-up store success. But what else can you do to help strengthen your pop-up storefront experience?

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10 Top Tips for Providing World Class Customer Service

Written by Hwe Pang on 17 March 2017

What is world class customer service? It is a question that I am sure many people will have varying opinions on but all will lead to the same thing - making customers' lives easier and giving them an experience that helps them. Providing world class customer service should leave a customer with an experience they will cherish. Making sure customers feel important will ensure that they would have no hesitation in dealing with you again and will attract more customers, and ultimately, more revenue.

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3 Ways to Retain Customers & Increase Sales

Written by Nicole Leinbach Reyhle on 07 March 2017

It’s reported that 80 percent of future revenue could come from just 20 percent of existing clients, and yet too often businesses overlook this potential in exchange for making new customers their top priority. Keeping this in mind, what’s your strategy when it comes to customer retention?

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Understanding The Omnichannel Retail Customer Journey [Infographic]

Written by Danielle Ricketts on 09 February 2017

The way in which consumers buy from retailers is constantly changing and recently, it’s rapidly evolved with an increase in the adoption of omnichannel retail strategies. The customer journey has become less predictable. It’s become more difficult for merchants to offer the consistent and excellent customer experience that consumers expect.

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5 Retail Marketing Tips to Help You Thrive in 2017

Written by Nicole Leinbach Reyhle on 18 January 2017

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3 Tips to Make the Most of your Returns Data

Written by Scott Hill on 13 January 2017

With the holiday sales behind us, we’re now deep into returns season, and today’s customers are bringing back their items with a vengeance. Last month, The Guardian posted a great piece on the hidden costs of ecommerce businesses, analyzing Barclaycard’s data report and highlighting customer returns as a revenue and operational threat.

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3 Tips to Help Make This Year’s Small Business Saturday Your Best Yet

Written by Nicole Leinbach Reyhle on 16 November 2016

Founded in 2010 as a way to encourage consumers to support small businesses, Small Business Saturday will celebrate its seventh year this upcoming November 26, 2016. Taking place the Saturday following Thanksgiving, Small Business Saturday has gained worldwide attention over the years – with the United States President Obama having supported it each year, as well as elected officials in all fifty states. Possibly even more impressive, however, is that in 2015 over 95 million consumers were reported to have shopped small on Small Business Saturday. Keeping this in mind, what can you do to help attract some of the millions of customers who plan to shop small this year?


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Holiday Season Secrets to Retail Success [Infographic]

Written by Danielle Ricketts on 11 November 2016

The holiday season can be extremely stressful for independent retailers, but with the increase in footfall across your bricks and mortar store, rise in traffic on your ecommerce website, and boost in searches across marketplaces, the festive shopping period offers incredible opportunities for omnichannel merchants to increase sales and achieve retail success.

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5 Tips to Prepare For a Successful, Stress Free Holiday Season

Written by Nicole Leinbach Reyhle on 03 November 2016
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Black Friday and Cyber Monday 2016: 3 Top Tips to Survive

Written by Danielle Ricketts on 29 September 2016

This blog is part of the series ‘Holiday Season Secrets to Retail Success’. Our last blog covered 'What Retailers Can Learn From Black Friday and Cyber Monday 2015'Keep your eyes peeled for more great content on helping you survive the upcoming holidays.

Black Friday and Cyber Monday are slowly creeping up on us and it's time for retailers to decide whether or not to participate so, yesterday we shared what retailers can learn from Black Friday and Cyber Monday and the pros and cons of getting involved. If you think the pros outweigh the cons and you're considering participating in Black Friday or Cyber Monday, these top tips for success during the hectic discount weekend are for you!

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