Last week, we hosted The Returns Battlefield event in London, a glitzy affair that explored the growing issue of returns. We were joined by a host of brands looking to overcome their own challenges with the ‘returns phenomenon’.
Also in attendance were some fantastic speakers from Oliver Sweeney, a designer of luxury shoes, boots, and clothing, as well as In the Style, a brand that offers trend-led fashion at reasonable prices. The speakers regaled the audience with strategies, real-life examples, and anecdotes on how to successfully traverse the returns battlefield.
In addition, we also gave those in attendance a sneak peak of our most recent special report, ‘Banned: A Returning Problem’, which reveals why shoppers who regularly return items may soon be in for a rude awakening. The report is now live on our website, so if you want to find out if retailers and shoppers support bans for ‘problem returners’, download it now.
And, don’t worry about those FOMO feelings. For those who couldn’t make our event, we’ve been kind enough to recap for you some of the key insights from the evening’s speakers below…
For more expert insights about chronic returners, take a look at our latest report: Banned: A Returning Problem. And don’t forget to keep an eye on the blog as we’ll also be sharing some more insights on this over the coming months too.