Fairfax & Favor - Brightpearl WMS

We consider ourselves lucky to work with so many inspiring and innovative businesses, especially when we’re also invited to visit them and find out more about how they use Brightpearl on a day-to-day basis to help them streamline their operations and become more efficient.

One of our most recent client visits was to see luxury fashion brand, Fairfax & Favor.

Based in Norfolk, England, Fairfax & Favor sell luxury leather goods and footwear across the UK and internationally via their Shopify webstore and direct to wholesalers and stockists.

On the day, Fairfax & Favor shared with us how they’ve been able to give warehousing inefficiency the boot with Brightpearl WMS, our powerful integrated warehouse management solution.

Here’s what they had to say:

Prior to using Brightpearl, Fairfax & Favor told us that they struggled with accurate inventory management and time efficiency:

“We were having big problems with inventory integrity and time efficiency in the warehouse. We were updating the inventory manually to our Shopify store, which was very time consuming and left lots of room for inaccuracy.” - Rob Cooper, General Manager

“Warehousing was such an issue! We didn’t know what inventory we had in. All the orders and stocktaking were done manually. It was a very time consuming process.” - Melissa MacTaggart, Operations Executive

But since moving to Brightpearl, Melissa says:

“Brightpearl has made our dispatch process 100 times easier. Beforehand, a lot of orders were going out incorrectly because we were rushing. Now we’re a lot more accurate, a lot more streamlined, and we’re a lot more efficient. Our error rates have dramatically decreased since we’ve been using Brightpearl. We hardly ever get customers contacting us to say they’ve received an incorrect product. It’s a massive success for us.”


To find out more about Fairfax & Favor and their WMS journey, you can take a look at their in-depth customer story here.

And if you think you’re ready to start seeing the same level of warehouse efficiency as Fairfax & Favor have, then get in touch with us today to find out more.

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About the Author

Tom Mullett is Brightpearl’s Global Customer Marketing Manager. Tom oversees all the communications to Brightpearl’s customers across the world, so wherever they are, if they’re hearing about new products, features, news, or how other customers are growing with Brightpearl, he’ll be behind it in some shape or form. Tom has managed communications in the education and healthcare sectors, and prior to joining the Marketing team, Tom was an agent in Brightpearl’s Support team, a role that equipped him well for understanding the needs of Brightpearl’s customers. Tom is passionate about celebrating customers and delighting them by delivering amazing service through innovative technology.