August 15, 2018

10 Secrets of Automating Customer Service [Infographic]

In today’s omnichannel world, customers expect a seamless, consistent conversation across all channels, which means customer service teams have to […]
March 17, 2020

10 Top Tips for Providing World Class Customer Service

If you’ve been in business for a few years, then you’ve no doubt got your own tips for great customer […]
January 13, 2017

3 Tips to Make the Most of your Returns Data

With the holiday sales behind us, we’re now deep into returns season, and today’s customers are bringing back their items […]
March 7, 2017

3 Ways to Retain Customers & Increase Sales

It’s reported that 80 percent of future revenue could come from just 20 percent of existing clients, and yet too […]
March 13, 2019

4 Innovative Tactics to Learn More About Your Customers

Your customers know that they can count on your business for the quality products you provide. They know that they […]
August 23, 2018

5 Ways to Gain Customers & Sales Via Retail Events

Physical retail experiences have always been – and will continue to be – about being social. After all, visiting a retail […]
August 18, 2020

7 Post-Purchase Tips to Help You Improve Customer Experience

May 4, 2016

7 tips to achieve glowing reviews on Amazon

For Amazon sellers, positive feedback is pure gold. It reflects a commitment to quality, products and service. It’s not just […]
September 29, 2016

Black Friday and Cyber Monday 2016: 3 Top Tips to Survive

This blog is part of the series ‘Holiday Season Secrets to Retail Success’. Our last blog covered ‘What Retailers Can […]
March 11, 2016

Drive Great Service with Retail Analytics & Consumer Insights

Driving customer engagement can be difficult for multichannel retailers. When you’ve got multiple channels to manage and you’re trying to […]
November 1, 2018

Five Ways a Lack of Organizational Collaboration Can Ruin the Customer Experience

Take a moment to sit back, close your eyes and remember your last excellent customer experience. Maybe you had a […]
September 22, 2016

Here’s the #1 secret to retail success – top retailers spend more time selling

This seems like an obvious statement doesn’t it? If you want to grow your retail business and make a long […]
November 11, 2016

Holiday Season Secrets to Retail Success [Infographic]

The holiday season can be extremely stressful for independent retailers, but with the increase in footfall across your bricks and […]
August 15, 2019

How Online Reviews Can Lead To Better Business Results

Have you ever wondered how your brand’s online reputation could impact your company’s marketing performance?
June 17, 2016

How to design the perfect ecommerce site: a Q+A with ecommerce agency Nublue

With 1.46 billion people worldwide now opting to buy online, ensuring your ecommerce store is ahead of the game has […]
July 4, 2018

How to Make Delivery Part of the Move to Personalized Customer Engagement

What is the portal to true personalization? Parcelhub, experts in ecommerce shipping solutions, believe it to be the consumer’s front […]
May 31, 2019

Innovating Like Amazon! The Tech Stack You Need to Ace the Online Customer Experience

Led by its foundational principle of customer obsession, Amazon frequently tops the charts when it comes to innovation and customer […]
May 18, 2017

Insights from Alex Monroe: How to Connect with Today’s Customer Expectations

Alex Monroe have taken the world of fashion by storm with their handmade, quirky jewelry; sold on their own website, […]
October 24, 2019

It’s Time to Take Ownership of the Rising Review Culture

Are online ratings and reviews important to your business? They should be, as the influence of online product reviews on […]
March 5, 2019

Joining the Dots: How To Achieve a Fast & Frictionless Experience Across the Entire Customer Journey

This blog has been co-written with our friends at Evolve Retail. Fast & Frictionless Customer Expectations Working in partnership with OnePoll […]
June 10, 2016

Key Holiday Shopping Dates in 2016

According to the National Retail Federation, the holiday season accounts for 20-40 percent of retailers annual sales. Independent merchants must […]
October 14, 2019

Purple Tuesday: Changing the Customer Experience

Here at Brightpearl HQ, we’ve enjoyed keeping you updated on all the latest and greatest shopping dates via our annual […]
April 19, 2016

Spring Clean Your Retail Business [Infographic]

It’s that time of year when flowers are blooming, birds are singing and temperatures are rising, which can only mean […]
September 23, 2016

The Best Present You Can Give Your Business: Creating Loyal Customers From Holiday Shoppers

When you think of customer loyalty, how often do you think of the holidays? Often, retailers are so busy trying […]
July 31, 2019

The Power of Customer Reviews [Infographic]

Thanks to technological innovation and behemoths like Amazon leading the charge when it comes to customer experience, it’s now easier […]
February 9, 2017

Understanding The Omnichannel Retail Customer Journey [Infographic]

The way in which consumers buy from retailers is constantly changing and recently, it’s rapidly evolved with an increase in […]
April 11, 2018

Why a Customer-First Strategy Makes You a Powerful Retail Competitor

Most companies don’t set out to disregard their customers and fail at serving their needs. It can happen gradually over […]