August 15, 2018
In today’s omnichannel world, customers expect a seamless, consistent conversation across all channels, which means customer service teams have to […]
March 17, 2020
If you’ve been in business for a few years, then you’ve no doubt got your own tips for great customer […]
January 13, 2017
With the holiday sales behind us, we’re now deep into returns season, and today’s customers are bringing back their items […]
March 7, 2017
It’s reported that 80 percent of future revenue could come from just 20 percent of existing clients, and yet too […]
March 13, 2019
Your customers know that they can count on your business for the quality products you provide. They know that they […]
August 23, 2018
Physical retail experiences have always been – and will continue to be – about being social. After all, visiting a retail […]
May 4, 2016
For Amazon sellers, positive feedback is pure gold. It reflects a commitment to quality, products and service. It’s not just […]
September 29, 2016
This blog is part of the series ‘Holiday Season Secrets to Retail Success’. Our last blog covered ‘What Retailers Can […]
March 11, 2016
Driving customer engagement can be difficult for multichannel retailers. When you’ve got multiple channels to manage and you’re trying to […]
November 1, 2018
Take a moment to sit back, close your eyes and remember your last excellent customer experience. Maybe you had a […]
September 22, 2016
This seems like an obvious statement doesn’t it? If you want to grow your retail business and make a long […]
November 11, 2016
The holiday season can be extremely stressful for independent retailers, but with the increase in footfall across your bricks and […]
August 15, 2019
Have you ever wondered how your brand’s online reputation could impact your company’s marketing performance?
June 17, 2016
With 1.46 billion people worldwide now opting to buy online, ensuring your ecommerce store is ahead of the game has […]
July 4, 2018
What is the portal to true personalization? Parcelhub, experts in ecommerce shipping solutions, believe it to be the consumer’s front […]
May 31, 2019
Led by its foundational principle of customer obsession, Amazon frequently tops the charts when it comes to innovation and customer […]
May 18, 2017
Alex Monroe have taken the world of fashion by storm with their handmade, quirky jewelry; sold on their own website, […]
October 24, 2019
Are online ratings and reviews important to your business? They should be, as the influence of online product reviews on […]
March 5, 2019
Joining the Dots: How To Achieve a Fast & Frictionless Experience Across the Entire Customer Journey
This blog has been co-written with our friends at Evolve Retail. Fast & Frictionless Customer Expectations Working in partnership with OnePoll […]
June 10, 2016
According to the National Retail Federation, the holiday season accounts for 20-40 percent of retailers annual sales. Independent merchants must […]
October 14, 2019
Here at Brightpearl HQ, we’ve enjoyed keeping you updated on all the latest and greatest shopping dates via our annual […]
April 19, 2016
It’s that time of year when flowers are blooming, birds are singing and temperatures are rising, which can only mean […]
September 23, 2016
When you think of customer loyalty, how often do you think of the holidays? Often, retailers are so busy trying […]
July 31, 2019
Thanks to technological innovation and behemoths like Amazon leading the charge when it comes to customer experience, it’s now easier […]
February 9, 2017
The way in which consumers buy from retailers is constantly changing and recently, it’s rapidly evolved with an increase in […]
April 11, 2018
Most companies don’t set out to disregard their customers and fail at serving their needs. It can happen gradually over […]