With 89% of American shoppers claiming they would shop again from an online store if treated to a positive returns process, we know that streamlined and hassle-free returns are a great competitive differentiator. For the modern retailer focused on growth, a streamlined returned inventory process should not be an afterthought, but be at the forefront of any growth activities and strategies. So, how do you implement and improve your returns processes without reducing your margins?

When planning for growth, it’s likely that you’re thinking about systems, process and people to deal with an increase in order volumes. Sadly, returns processing is generally an afterthought. This is the same for most modern retailers, who spend limited time thinking about how they can build a straightforward returned inventory process that results in a better experience for both the customer and themselves.