Omnichannel Retail Advice

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Duncan Clark

Duncan Clark has over ten years' experience working in analytics and product marketing roles, with a focus on translating data insights into usable information to drive business outcomes. He is a keen advocate of new technologies and has written extensively on how emerging technologies impact the experience of the consumer, and the way in which consumers and enterprises interact with one another.

Recent Posts

Festive Retail Data Reveals Where Automation is Needed

Written by Duncan Clark on 17 January 2018

The latest report from KPMG heralds good news for online retailers for the festive period, revealing that over the three months prior to January, online sales grew by 8.6%. This good performance was also reflected in the data from Brightpearl. Over the 45 day period (from 17 November to 31 December 2017), the total number of orders placed via online retail channels increased by 8.7% in the UK. Meanwhile, growth in the US was back in double-digits, at 14.5% during the same timeframe.

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What is GDPR & What Does it Mean for Retailers?

Written by Duncan Clark on 06 December 2017

GDPR (General Data Protection Regulation) is a new EU regulation that comes into force from May 25, 2018. GDPR provides a legal framework that sets guidelines for the collection and processing of personal information of individuals within the EU. It replaces the 1995 data protection directive and its central aim is to give greater protection to individuals and how their private data is handled.

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Retail Insights: Which Industry Came Out on Top in October 2017?

Written by Duncan Clark on 20 November 2017

In this article, we'll be diving into October's retail data to identify the key themes that emerged last month. Here are the top level highlights:

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How Blockchain Technology Will Disrupt the World of Retail

Written by Duncan Clark on 02 November 2017

It’s fair to say that blockchain, the technology behind cryptocurrencies such as Bitcoin, Ethereum and Ripple, is mostly associated with the finance and banking world. However, its use is now quickly spreading into many other industries, including retail, as its wider benefits are realized.

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Retail Insights: What's the Heartbeat of Online Retail?

Written by Duncan Clark on 30 October 2017

A recent report that appeared in an article on Business Advice, revealed that Monday is the most popular day for online shopping, while Saturday surprisingly came out the least popular.  Reports on the US market suggest the same phenomenon exists. So we decided to compare the industry figures with the data generated by our own retailers on the Brightpearl platform throughout Q3 2017 (July to September), to find out whether the same pattern emerges and, more importantly, how prevalent it is.

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Retail Insights: August's Performance Shows Where Retailers Need to Work Harder

Written by Duncan Clark on 27 September 2017

Did you miss July's performance? Recap on last month's retail data before diving into August's stats. 

August's data shows that online orders continue to grow, whilst average order value in both the UK and the US declines. Here are the key takeaways from the results:

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Retail Insights: July Sees Orders Up, But a Decline in Average Spending

Written by Duncan Clark on 25 August 2017

July's retail data sees UK and US orders up, but average spending down as customers' habits change. Here are the results at a glance:

  • Total number of orders increased by around 20% compared to last year (July 2016)
  • However, total order value increased by a more modest 4.4% in the UK and remains flat in the US
  • Meanwhile, the average order value (AOV) drops by 13% in the UK and 15% in the US as customers decide to place more individual orders, more frequently

Now let's take a look at these findings in more detail...

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