Multichannel Retail Advice

The best place for the latest retail news, stories, tips, and trends.

10 Omnichannel Retail Strategies to Connect with Customers [Infographic]

Written by Danielle Ricketts on 20 February 2017

Connecting with customers has never been easier. The digital age offers a vast number of ways to reach and communicate with your audience. With the majority of shoppers experiencing multiple touch-points before buying, it’s important to show your presence across a number of channels and offer a consistent customer journey throughout. This infographic includes the top 10 omnichannel strategies your business should adopt.

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Double Trouble: How Introducing Cross-Merchandising Can Increase Sell-Through

Written by Danielle Ricketts on 17 February 2017

Looking to increase your store sales? One of the best strategies and yet most often overlooked ways to do this is through cross-merchandising. First thing is first, however. Just what is cross-merchandising?

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Accelerate your business: Hear top tips for retail success

Written by Beth Motherwell on 16 February 2017


Managing a successful retail business in today’s ever changing landscape can be hard. Consumer buying habits are evolving and retail businesses are becoming heavily reliant on automation and omnichannel strategies. This makes retail technology, and ensuring you choose the right technology, more crucial than ever before.

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6 Reasons you Should Use Accounting Software with Small Business Clients

Written by Jessica Barrett Halcom on 15 February 2017

When working with small businesses, many accounting firms look to products like Microsoft Excel. This may seem like a simple “go-to” option for clients that have less volume, especially given the comfort most people have with such tools and the negligible cost.

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Cloud vs on premise: What do your customers think?

Written by Stuart Pick on 10 February 2017

If you’re debating whether cloud vs on premise software is right for your business, then before concluding that this argument is won or lost based on the costs alone, you should also consider the pace at which the world is changing around us from a consumer perspective. It’s frightening but exciting at the same time.

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Understanding The Omnichannel Retail Customer Journey [Infographic]

Written by Danielle Ricketts on 09 February 2017

The way in which consumers buy from retailers is constantly changing and recently, it’s rapidly evolved with an increase in the adoption of omnichannel retail strategies. The customer journey has become less predictable. It’s become more difficult for merchants to offer the consistent and excellent customer experience that consumers expect.

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7 Reasons Retailers Love Brightpearl [Infographic]

Written by Danielle Ricketts on 07 February 2017

With the most romantic day of the year just around the corner, we asked a handful of customers to share their love for Brightpearl. We wouldn’t be where we are today without our amazing customers. We really value their opinion so we wanted to know what they love the most about Brightpearl.

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The Power of SEO and Automation: Highlights from our Birmingham Meetup

Written by Beth Motherwell on 02 February 2017

At our first customer meet up of 2017, Brightpearl retailers came together to share insights, swap stories and enjoy some good food and drink. A huge thank you to everyone who attended, for those who couldn’t make it this time around, we’ve compiled some of the highlights of the evening below.

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January: In Review 2017

Written by Danielle Ricketts on 31 January 2017

2016 In Review | November | October

January - the month in which retailers have to deal with the craze of January sales and post-holiday returns. As the first month of 2017 comes to an end and you plan for the year ahead, rewind and relax by taking a look at the best retail and ecommerce content to grace our screens in January!

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How to select the right payment gateway for your retail business

Written by Scott Hill on 27 January 2017

Often and easily confused with merchant accounts, a payment gateway is the technology that authorizes or declines credit card payments, whereas a merchant account is where funds are held before they hit your bank account. Both are required to collect online payments from customers. Payment gateways are a very competitive landscape, driven by volume, fees and percentages. When it comes to selecting which provider is best for your business, you need to be confident with your choice in terms of cost, ease of use, and customer experience.

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